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Expenses Hub

Frequently asked questions on using of specific aspects of Concur 


Frequently asked questions on the roll out and implementation of SAP Concur for expenses

Captured below are some of the questions that the project team have received regarding the implemtation and roll out of the SAP Concur system.

What is the new digital expenses management system called?


Why are we changing our expenses management system?

Concur will provide a range of benefits for users, finance teams, and the University:

· It’ll make it much easier for staff to claim expenses, allowing us to use our phones to photograph receipts and submit claims, so we can say goodbye to all that paperwork getting lost, causing delays and harming the environment.

· It’s more automated and efficient than the existing expenses management system, and more closely linked with existing finance system. It provides better management information and presents a clearer picture of the University’s carbon footprint, which will help us to understand how we can achieve our sustainability goals.

When are we rolling out Concur?

Following a successful pilot, we’ll be launching Concur to institutions in tranches from May 2022. We expect that all staff will have access by the end of 2022. We’ll also be expanding the new system to cover student and visitor claims, which we plan to complete in 2023.

Who will be impacted?

Once launched, Concur will impact everyone who claims or approves expenses. Finance staff will need to familiarise themselves with the new system, as will corporate credit card holders and administrators. Don’t worry, in each instance, we’ll make sure staff have access to all the training and guidance they need.

Will users have access to clear instructions on how to complete a claim in Concur?

Yes, comprehensive training materials and guidance will be easily accessible within the system.

Some departments have amended the current expenses process. Will Concur meet the needs of these departments?

Following a successful, year-long pilot, we’re confident that Concur is the right expenses management system for all our needs. By adopting a standard approach to claiming expenses across the University, we’ll be more efficient, and claimants will be reimbursed sooner.

When Concur is live, what will happen to shared services?

Shared services will continue with business-as-usual activities. One of the aims of the Expenses project is to reduce the amount of time that staff spend on lower value tasks, so they have more time for value-adding activities and the opportunity to develop their skills and knowledge within their roles.

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